Employee Spotlight: Amy Smith

As TriageLogic’s executive assistant, Amy Smith has a unique background that combines community service and a working knowledge of consumer affairs. Before becoming a mom, Amy graduated from Liberty University in Lynchburg, VA, and worked for USAirways.

What brought you to TriageLogic?
I heard about TriageLogic through my mom, who works in a law office across the hall from our offices. I contacted Dr. Raheja and we clicked. I have been with TriageLogic for almost a year now. My responsibilities include customer service, keeping the database up to date, sending contracts and renewing contracts, running monthly reports and invoicing, returning phone calls, calling back inquiries that come through the website and keeping everyone up to date and on task.

Have you had any interesting or unusual jobs? How did they give you the skills to shine at TriageLogic?
As the executive assistant to the director of consumer affairs at USAirways, I performed many tasks. These responsibilities included managing correspondence, preparing research and communication while also acting as the "gatekeeper.” It was my responsibility to decide which scheduled events or meetings were most appropriate for the executive.

My responsibilities at USAirways taught me a great deal about customer service. I spoke with many customers that had legitimate complaints and those that were just looking for something free. I learned how to differentiate those and still be kind and helpful to everyone in resolving their issues. I also learned a great deal about being an executive assistant. The most important aspect was learning how to anticipate the director’s needs before they asked. Those are the skills I still use today.

What challenges do you see facing the health IT industry?
The biggest challenge I see in the health IT industry is the constant change and updates in technology and software. With advancements occurring at such a rapid pace, it becomes difficult to be aware and stay on top of all variations.

How do you like to spend your spare time?
I volunteer a great deal at my church and my children’s schools during my free time. Currently I am serving as PTA president at the elementary school. I also enjoy watching movies with my family. My favorite movie is “The Sound of Music,” but I also like movies that are historically based or based on true events.